Vendor Response Guidelines
Fair, evidence-based responses that help potential clients understand both sides of the story.
Why Respond to Reports?
Show Professionalism
A thoughtful response demonstrates your commitment to customer service and professional standards.
Provide Context
Your perspective helps potential clients understand the full situation and make informed decisions.
Correct Misinformation
If a report contains factual errors, your evidence-backed response can set the record straight.
Response Process
Follow these steps to submit an effective vendor response.
Review the Report
Carefully read the full report and evidence provided. Understanding the specific claims is essential for an effective response.
Gather Your Evidence
Collect contracts, emails, photos, receipts, or any documentation that supports your side of the story.
Write Your Response
Provide a factual, professional response addressing each claim. Focus on facts rather than emotions.
Submit with Evidence
Upload your response along with supporting documentation through our vendor response system.
Best Practices
These guidelines help ensure your response is effective and professional.
Be Professional
Maintain a calm, professional tone even when addressing unfair criticism.
Provide Evidence
Back up your claims with documentation just as we require from report authors.
Address the Facts
Focus on the specific claims made rather than attacking the person who posted.
Respond Promptly
Quick responses show professionalism and help potential clients see both sides.
What NOT to Do
These approaches will hurt your credibility and may result in response rejection.
Avoid These Mistakes
- • Attacking the person who posted the report
- • Making claims without supporting evidence
- • Using unprofessional or emotional language
- • Trying to identify or "out" the reviewer
- • Making threats or intimidating statements
- • Ignoring specific claims made in the report
Do This Instead
- • Address each claim with factual information
- • Provide supporting documentation
- • Maintain a professional, respectful tone
- • Focus on the business relationship
- • Acknowledge any valid concerns raised
- • Explain your policies and procedures
Report Appeals
If you believe a report contains false information, you can request removal through our appeals process.
Appeal Requirements
- • Provide compelling evidence that contradicts the report's claims
- • Submit contracts, communications, or other documentation
- • Explain specifically which claims are false and why
- • Maintain a professional tone throughout the process
Important: Appeals are reviewed by our moderation team, who require the same level of evidence for appeal claims as we do for original reports. Simple disagreement with a report's conclusions is not grounds for removal.